- Booking for more than 10 people? Contact us:
- contact@parisiennementvotre.fr
Our Company Parisiennement Vôtre (L'" Operator " or " Agency ») operates a marketing and reservation platform accessible from the website www.parisiennementvotre.fr (hereinafter the " Platform ") which allows any person using the Platform (the " User ”) to order and purchase one or more Provision of Tourist or Leisure Services (as that term is defined below).
Users thus have the possibility of booking tourist visits, tickets for shows, cultural or sporting events, access to theme parks and other tourist or leisure services offered for sale by various Partner providers using the tools made available on the Platform.
The Platform also offers Travel Service, developed by other tourism professionals and which follow a specific legal regime more fully detailed herein with regard to the User's right of withdrawal and the responsibility of the Platform.
These general conditions (hereinafter the “ General Terms and Conditions ») are intended to establish the terms and conditions of use of the reservation services for Tourist and Leisure Services and Travel Services using the material resources provided by the Platform.
The Operator is a tourism operator who provides Users with the means to purchase Tourist or Leisure Services or Travel Services, which it does not produce itself, or in other words developed or designed by other tourism professionals, organizers of shows or events, or ticket providers. Consequently, these General Conditions only concern the sales services and not the show, the event, the visit, the passenger transport service or more generally the Tourist or Leisure Services, or the Travel Service itself. The latter are governed by the Partner's Conditions, which the User is invited to consult and accept before confirming his/her order.
The offers proposed for sale on the Platform are presented in the form of Tourist or Leisure Services, or Travel Services known as “ dry "Or "dry" ". The User may, if he wishes, complete his Basket with various other offers of Tourist or Leisure Services, or Travel Services offered on the Reservation Platform.
The General Conditions express the entire agreement between the User and the Platform and cancel and replace any prior agreement, letter, offer or other written or oral document having the same object. They are accessible and printable at any time by a direct link on the Platform's home page. They are written in French. In the event that they are translated into one or more languages, only the French text would be authentic in the event of a dispute.
The conditions of execution of the service ordered from the Platform are governed by the general and specific conditions of the Partner concerned.
Platform: has the meaning given to it in the preamble hereto.
Order: means any reservation made by a User on the Platform.
Basket : means the selection made by the User on the Platform of one or more Tourist or Leisure Services, or Travel Services known as “ dry "Or "dry" ».
Partner : means any professional marketing a Tourist Service or a Travel Service (whether they market it solely or produce it themselves) referenced on the Platform and having given the Platform a marketing mandate as an intermediary.
Provision of Tourist or Leisure Services: means any tourist service other than travel services relating to the transport of passengers, accommodation (which is not an integral part of the transport of passengers and which does not have a residential purpose) or the rental of a vehicle (private cars or other category A vehicles within the meaning of Article R. 311-1 of the Highway Code with a maximum design speed greater than 25 km/h or motorcycles within the meaning of Article R. 311-1 of the Highway Code, the driving of which requires possession of a category A driving licence in accordance with the provisions of Article R. 221-4 of the same code).
The Tourist or Leisure Services offered for reservation and sale on the Platform are therefore those referred to in Article L 211-2 I, 4° of the Tourism Code. These include, for example, entrance tickets to a show, museum or sporting event, access to a theme park, dinner, guided tour, rental of sports equipment, etc.
The User is informed that the Platform does not offer, or refer to, any travel services relating to transport, accommodation or vehicle rental or, in other words, travel services referred to in Article L 211-2 I, 1° to 3° of the Tourism Code, for a duration covering at least 24 hours or one night.
The combination of several Tourist or Leisure Service Provisions or even a Tourist Service Provision with a Travel Service operated by the User in his Basket cannot therefore, under any circumstances, be considered as a tourist package or as linked travel services. The specific provisions of the Tourism Code and the Consumer Code relating to the sales of travel packages and linked travel services are therefore not applicable. Thus, each service provider is only responsible for the proper contractual execution of its service.
It is specified, however, that, given the Operator's status as a travel agency, Users benefit from the protection against insolvency mentioned in Article L 211-18 of the Tourism Code.
Travel Service: means a travel service relating to the transport of passengers, accommodation (which is not an integral part of the transport of passengers and which does not have a residential purpose) or the rental of a vehicle (private cars or other category A vehicles within the meaning of Article R. 311-1 of the Highway Code with a maximum design speed greater than 25 km/h or motorcycles within the meaning of Article R. 311-1 of the Highway Code, the driving of which requires possession of a category A driving license in accordance with the provisions of Article R. 221-4 of the same code), within the meaning of Article L 211-2, I, 1° to 3° of the Tourism Code.
It is specified that on the date of drafting of these General Conditions, the Operator only offers one type of Travel Service for booking on the Platform (namely, transport of passengers with driver in a luxury/high-end car). Consequently, all Travel Services offered for booking on the Platform relate to stays of less than 24 hours or do not include an overnight stay. The combination of a Travel Service with another Tourist Service Provision cannot therefore constitute a tourist package or a linked travel service.
The Platform is operated by the company Parisiennement Vôtre, a simplified joint stock company with capital of 7.500 euros, whose registered office is located at 93 rue Caulaincourt – 75018 Paris, registered in the Paris Trade and Companies Register under number 907.560.940 (hereinafter the “ Operator » or the « Agency ").
The Operator can be contacted at the following contact details, or by post at its head office address:
Parisiennement Vôtre holds license no. [●] in the register of travel and holiday operators.
Insured risks : Travel agency (sale of travel services, organized travel, transportation and accommodation); Tour operator (organization of trips sold by travel agencies or directly by tour operators); Other reservation services and related activities; Travel-related reservation services: reservations for transportation, hotels, restaurants, vehicle rental, shows and sporting events; Sale of tickets for shows, sporting events and other entertainment events; Tourist guide.
Insured amount : bodily injury, material damage and non-material damage, whether consequential or not: €1 per year of insurance.
The Platform's reservation services consist of a set of tools available on the Platform allowing the reservation and purchase of Tourist or Leisure Services and/or Travel Services by a User, in the form of a selection of various dry offers in their Basket.
The various offers of Tourist or Leisure Services, or Travel Services are marketed by Partners of the Platform. The Platform acts as an intermediary for the sale only. It simplifies the User's searches by allowing them to book and purchase, in a single visit, different Tourist or Leisure Services, or Travel Services from different Partners by validating their Shopping Cart.
By registering and/or ordering Tourist Service or Travel Service under the conditions set out below, Users declare that they have read these General Terms and Conditions and expressly accept them. For any order placed on the Platform, they are also invited to read and accept the Partner's terms of sale relating to the Tourist Service or Travel Service ordered.
Acceptance of the General Conditions, which is materialized by clicking on the button "I accept the Platform's General Conditions" when creating the User Account, can only be full and complete, without modification of any nature whatsoever. Any membership subject to reservation is considered null and void. The User who does not agree to be bound by these General Conditions must not use the Platform's reservation services.
In accordance with the Data Protection Act of 6 January 1978, reinforced and supplemented by the GDPR (General Data Protection Regulation) which came into force on 25 May 2018, the User has, at any time, a right of access, rectification, opposition, erasure and portability of all of his/her personal data by writing, by post and providing proof of identity, to the address of the Company, mentioned above.
In addition, any order for a Tourist Service or Travel Service on the Platform implies full and complete acceptance by the User of the general conditions of the Partner concerned. These are specified in the description of the service offer concerned, which the User must accept to validate his/her Basket.
The Reservation Platform is accessible to any natural or legal person with full legal capacity to enter into a commitment under these General Conditions (excluding resellers, except transparent intermediaries such as works councils).
Any User is required to open an account with the Operator on the Platform according to the procedure described below in order to validate their Basket (hereinafter the “ Account ").
To open an Account, the User is required to:
The User's registration is automatically validated and results in the opening of an Account.
A single User can only have one account.
The Operator reserves the right, however, at its sole discretion and at any time after registration, to implement any verification process it deems useful, particularly relating to the User's email, identity and/or contact details.
Any User guarantees the Operator that the information provided on the registration form is accurate and that it is not tainted by any misleading nature. Users undertake in particular to provide a valid email address and unfalsified supporting documents where applicable. Users undertake to inform the Company without delay of any change in said information at the contact address indicated in the article "Platform Operator" herein.
The User acknowledges and accepts that the information entered for the purposes of creating or updating his Account constitutes proof of his identity.
The User accesses his profile, current Cart and order summary by logging into his Account with his email address and the password chosen or assigned during registration, or an identification service such as Google Sign-In or Meta Login, which he acknowledges and accepts.
Only one Account may be created per User. The User of the Platform's services is considered to be the person whose personal information corresponds to that provided on the registration form, to the exclusion of any other third party.
The User therefore undertakes to use the means made available on the Platform personally, and not to allow any third party to use them in his place or on his own behalf, including another User of the Platform, unless he bears full responsibility for them.
The User is also responsible for maintaining the confidentiality of his/her username and password. Any order made from his/her Account will be presumed to have been made by him/her.
In the event that the User notices that his Account is or has been used without his knowledge, he undertakes to notify the Operator as soon as possible, at the address indicated in the article “Operator of the Platform”.
Users are prohibited from monetizing, selling, granting, exchanging and, more generally, negotiating all or part of access to the services, the servers of the Platform, as well as the information and/or texts, images and other content used by the Platform.
Without prejudice to other obligations provided for herein, the User undertakes to comply with the following obligations:
Unsubscribe Terms
Any User may unsubscribe from the Platform at any time and terminate these General Conditions, without having to provide reasons, under the conditions provided herein from the “Delete my account” link on the “My profile” page.
This unsubscription has no effect on orders previously placed on the Platform and current sales contracts.
Consequence of Account Deletion
In the event of deletion of the User Account, for any reason whatsoever, the User acknowledges that he/she no longer has access to his/her Account and in particular, to the history of his/her orders. The User is personally responsible for recovering the data stored on his/her Account on the medium and in the format of his/her choice, which he/she acknowledges and accepts, including tickets and counter-marks in electronic form where applicable. In this regard, it is specified that the User receives as soon as possible after validation of his/her Basket, a summary of his/her reservation or a copy of the sales contract by email, so that he/she has, in any event, the means to recover the information concerning him/her notwithstanding the deletion of his/her Account.
The User expressly acknowledges that the Operator may not be held liable under any circumstances for any loss or alteration of the information stored in their personal space, occurring after the deletion of their Account, whatever the cause, and in particular following maintenance and/or updating operations of the Platform.
For security and anti-fraud reasons, the Operator reserves the right to retain certain information.
It is strictly prohibited to use the Platform's reservation services for the following purposes:
It is strictly forbidden for any User to copy and/or divert for their own purposes or those of third parties the concept, technologies or any other element of the Platform.
The User is also prohibited from distributing, in particular and without this list being exhaustive:
The following are also strictly prohibited: 1/ Any behavior likely to interrupt, suspend, slow down or prevent the continuity of the Platform's reservation services, 2/ Any intrusions or attempted intrusions into the Operator's systems, 3/ Any misappropriation of the Platform's system resources, 4/ Any actions likely to impose a disproportionate burden on the latter's infrastructure, 5/ Any breach of security and authentication measures, 6/ Any acts likely to harm the Operator's financial, commercial or moral rights and interests, and finally, more generally (vii) any breach of these General Conditions.
In the event of a breach of any of the provisions of these General Conditions or, more generally, of a breach of laws and regulations by the User, the Operator reserves the right to:
In the event of a breach by the User of an essential obligation arising from these General Terms and Conditions or the documents to which they refer (particularly the Partner's general terms and conditions), or of a repeated violation thereof, the Operator reserves the right to terminate the User's access to all or part of the online booking services, with immediate effect, by email. The termination shall take effect automatically on the date on which the Operator sends the written notice addressed to the User in application of this clause. It shall automatically and without prior notice result in the deletion of the User's Account, without prejudice to any other consequences that may result from the application of these General Terms and Conditions and the Partner's right to terminate the service provision contract concluded with the User.
The Operator undertakes to ensure, under the terms of an obligation of means, the hosting of the Accounts in accordance with professional practices, on its own servers or by a professional hosting provider.
The Operator undertakes to implement technical means to ensure security and access to the reservation services, relating to the protection, monitoring and control of access to the Platform, as well as the implementation of detection, prevention and recovery measures to protect the servers from malicious acts.
The Operator also undertakes to ensure, in view of the nature of the data and the risks presented by the automated data processing implemented for the needs of the reservation services, the preservation of the security of the data, and in particular to prevent them from being distorted, damaged or accessed by unauthorized third parties.
The Operator will do its best to ensure the availability and quality of access to the reservation services for the entire duration of the Account opening, without prejudice, however, to maintenance operations and the Operator's right to terminate the reservation services available on the Platform whenever it sees fit and/or to modify the reservation services offered on this Platform, Users having no acquired right to maintain their Account.
Furthermore, given the complexity of the Internet, the unequal capacities of the different subnetworks, the influx at certain times, the various bottlenecks over which the Operator has no control, the latter's liability will be limited to the operation of its servers, the external limits of which are constituted by the connection points.
The Operator cannot be held responsible for 1/ access speeds to its servers, /2 slowdowns external to its servers, 3/ poor transmissions due to a failure or malfunction of these networks and 4/ any breakdown or interruption of reservation services occurring due to telecom operators or internet and mobile web access providers.
The Operator also reserves the right to limit or suspend access to the Platform to carry out any maintenance and/or improvement operations, whenever it sees fit. In this regard, it will be up to each User to carry out, under their sole responsibility, backups of the content stored on their Account on a regular basis in order to avoid any loss; the Operator cannot be held liable in this regard.
The Operator undertakes to provide the reservation services diligently, it being specified that it has an obligation of means, to the exclusion of any obligation of result, which the User expressly acknowledges and accepts. With regard to the Internet, the security of network infrastructure and the availability of the service, no guarantee is given by the Operator, which cannot be held liable in this respect.
The Operator acts as an intermediary, facilitating the conclusion of service contracts with suppliers, organizers, retailers, operators of travel and holiday services and, more broadly, of tourist service providers.
The Operator provides Users with tools and technical means enabling them to book Tourist or Leisure Services, or Travel Services with third-party Partners. The Operator's liability is limited to the provision of these means to the exclusion of any other service, and in particular to the exclusion of the correct execution of the service ordered itself. The Operator is therefore not a party to the sales transaction concluded directly between the User and the Partner for the Tourist Service or Travel Service concerned.
The Platform's liability is limited to errors due to technical faults in the booking system that are attributable to it. The Platform is not liable for booking errors that are attributable to the User (or, where applicable, to the beneficiary of the service) or that are caused by exceptional and unavoidable circumstances.
By exception, however, and with regard to Travel Services only, the Operator is fully liable for the performance of the service, without prejudice to its right of recourse against the Partner concerned, in accordance with the provisions of Article L 211-16 paragraph 2 of the Tourism Code, as stated in Article 36 hereof.
The systems, software, structures, infrastructures, databases, algorithms, codes and content of any nature (texts, images, visuals, logos, brands, databases, etc.) operated by the Operator on the Platform, as well as the Platform itself, are protected by all intellectual property rights or database producer rights in force. Any disassembly, decompilation, decryption, extraction, reuse, copying and more generally, any act of reproduction, representation, distribution and use of any of these elements, in whole or in part, without the authorization of the Company are strictly prohibited and may be subject to legal action.
In the event of illicit content or an act prejudicial to a User committed by another User in the context of the use of the reservation services, the User may submit a complaint to the Operator in its capacity as host, by email or postal mail to the addresses indicated in the article "Operator of the Platform", in accordance with article 6 of the law on confidence in the digital economy.
The complaint must include the date of its notification, the identity of the complainant (surname, first name, profession, address, nationality, date and place of birth), the identifier of the User causing the harm, the description of the disputed facts accompanied, where applicable, by a link to the web page providing proof, as well as a copy of the correspondence addressed to the perpetrator of the infringement and seeking an amicable solution.
The Operator shall have the discretion to propose any appropriate measures to the Users in dispute, without any commitment on its part.
Users will be personally responsible for any actions they may bring before any jurisdiction against another User due to damage suffered as a result of their actions.
The Operator practices a personal data protection policy, the characteristics of which are explained in the document entitled “Privacy Policy”, accessible from the Platform’s home page and by following the following link: www.parisiennementvotre.fr/politique-de-confidentialite which the User is expressly invited to read.
The Operator declares in particular that it complies with all legal and regulatory obligations incumbent upon it in terms of the protection of personal data aimed at guaranteeing in particular the security and confidentiality of the data collected and processed.
The Operator reserves the right to insert, on any page of the Operator and in any communication to the User, any advertising or promotional messages in a form and under conditions of which the Operator will be the sole judge.
The Operator may not under any circumstances be held responsible for the technical availability of websites operated by third parties (including its Partners) which the User accesses via the Platform.
The Operator assumes no responsibility for the content, advertisements, products and/or Tourist Services or Travel Services available on such third-party sites, which are reminded to be governed by their own terms of use and general terms and conditions of sale. It is also the User's responsibility to read the general terms and conditions of the Partner concerned before validating their Shopping Cart or, more broadly, ordering on the Platform.
The Operator is also not responsible for transactions between the User and any advertiser, professional or trader (including any partners) to whom the User may be directed via the Platform and may not under any circumstances be a party to any potential disputes with these third parties, particularly concerning the delivery of products and/or services, guarantees, declarations and any other obligations to which these third parties are bound.
The fact that one of the Parties has not exercised any right or power under the provisions of these General Conditions, or has exercised it late, may not be interpreted as a waiver of the exercise of all or part of this right or power, and any single or partial exercise of any right or power may not prevent a new implementation of this right or power.
The Platform may not be held liable to the User in the event that the performance of its obligations is delayed, restricted or made impossible due to the occurrence of a force majeure event. In particular, cases of force majeure are considered to be those usually recognized by French case law and courts.
If any of the provisions of these General Conditions were to be declared null or unenforceable due to a law, a regulation or following a final decision rendered by a competent court, only this provision would be struck down as null and void, the other provisions would retain their full force and scope.
The Operator reserves the right to modify these General Terms and Conditions at any time. In particular, the Operator reserves the right to modify and/or stop offering all or part of the reservation services at any time at its sole discretion.
The User will be informed of these modifications by any useful means, at least fifteen (15) days before their entry into force with regard to modifications to the essential clauses (Conditions of access to the Platform, operation of the reservation services, responsibility of the Platform). Simple updates, corrections and addition of functionality to the Platform may be modified without delay and will apply immediately.
The User who does not accept the modified General Conditions must unsubscribe and delete his Account before the entry into force of said modified General Conditions.
The User who does not accept the modified General Conditions must notify the Operator, by any means deemed useful and in particular by email to the contact address indicated in article 2 “Operator of the Platform”, before the entry into force of said modified General Conditions.
Any User who uses the Platform's reservation services after the entry into force of the amended General Conditions is deemed to have accepted these modifications which will be fully applicable to him, within the time limits specified in this clause.
In the event of a dispute between the professional and the consumer, they will endeavour to find an amicable solution. In the absence of an amicable agreement, the User who uses the Platform's reservation services outside of any professional activity and for his/her own private needs, has the option of using, free of charge, a consumer mediator to whom the professional belongs, namely the Association of European Mediators (AME CONSUMER), within one year of the written complaint addressed to the professional and this, in accordance with the provisions of article L.612-1 of the Consumer Code prior to the introduction of any action before the competent courts.
Referral to the mediator of the consumption must be carried out:
– either by mail addressed to theAME CONSUMER, 197 Boulevard Saint Germain – 75007 PARIS.
– either by completing the form provided for this purpose on the website of theAME CONSUMER : https://www.mediationconso-ame.com/demande-de-mediation-ame.html
The User also has the option of filing a complaint via the online dispute resolution platform (known as the “RLL” platform) accessible via the link below: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=FR.
In the event of failure in the appointment of the mediator or of the mediation itself, the most diligent Party may refer the matter to the competent court in accordance with the terms of the article below.
These General Conditions are governed by French law.
In the event of a dispute over the validity, interpretation and/or execution of these General Conditions, the parties agree that the courts of Paris will have exclusive jurisdiction to rule on it, unless there are mandatory rules to the contrary.
The User, as an individual residing in France, may also bring the matter before either one of the courts with territorial jurisdiction under the Code of Civil Procedure or the court of the place where he or she resided at the time of the conclusion of the contract or the occurrence of the damaging event, in accordance with the provisions of Article R.631-3 of the same Code.
These General Conditions came into effect on April 25, 2022.
These General Conditions apply throughout the duration of use of the reservation services by each User.
The offers of Tourist or Leisure Services, or Travel Services offered for sale on the Platform present the main characteristics of the services offered in addition to the contact details of the retailer or organizer, the price, the payment conditions, information relating to the right of withdrawal (and the absence of right of withdrawal where applicable), the conditions of cancellation and termination of contract (if applicable), information on insurance in addition, for Travel Services, the standard information form summarizing the rights of travelers.
The Operator, acting on behalf of its Partners, will make its best efforts to provide visual aids giving the User an overview of the Tourism or Leisure Service Provision or the Travel Service concerned. However, the actual characteristics may differ for technical reasons in particular. For more information on the actual characteristics, the User is invited to contact the Operator or the Partner concerned directly, whose contact details are indicated in the description of the offer.
The User is invited to check the availability of offers, certain Tourist or Leisure Services, or Travel Services may be limited in time or available for certain seasons only, or even subject to a minimum number of participants or specific weather conditions.
The User must also read the general conditions of the Partner marketing the Tourist Service or the Travel Service concerned, and its specific conditions where applicable, which appear in the description of the offer.
Before confirming the reservation, the User acknowledges having read the pre-contractual information, and in particular with regard to Travel Services, the standard information form on essential rights under European Directive 2015/2302 available at the end of these General Conditions.
No right of withdrawal
In application of article L 221-28, 12° of the Consumer Code, it is recalled that the right of withdrawal of article L221-18 of the Consumer Code is not applicable to contracts for the provision of accommodation services (other than residential accommodation), goods transport services, car rentals, catering or leisure activities which must be provided on a specific date or period.
Any order on the Platform for a service other than passenger transport is therefore firm and final, subject to any applicable cancellation or modification conditions which appear in the Partner's general conditions.
Right of withdrawal for Travel Services relating to the transport of persons
Only regarding Travel Services relating to the transport of people, any User acting as a consumer (or professional employing 5 employees at most and contracting for an object which does not fall within the scope of their main activity, in application of article L 221-3 of the Consumer Code) has a period of fourteen (14) working days from the effective date of their order to withdraw, without having to provide reasons or pay penalties. EXCEPT if the service concerned is fully performed before the end of the withdrawal period and if the performance has begun after the express prior agreement of said consumer or professional and express waiver of his right of withdrawal.
Subject to the above reservations, the User may exercise this right by sending to the Operator or the Partner concerned, before the expiry of the aforementioned period, a declaration, free of ambiguity expressing his wish to withdraw. The User may use the form made available to him by any means that the Operator deems most appropriate to make this right effective. Any professional User who wishes to exercise his right of withdrawal must attach to his request proof that he meets the conditions of the right of withdrawal.
The Buyer will be reimbursed as soon as possible and at the latest within fourteen (14) days from the date of actual receipt by the Company of the withdrawal request, for all sums paid for his order.
To validate his Order or Basket, the User must be previously registered on the Platform and logged into his Account.
After performing a search, the User can select one or more Tourist or Leisure Services, or so-called "dry" or "dry" Travel Services, in their Basket. The User enters the number of people participating as well as the chosen date. For certain services, they are also asked to specify various information about the participants. The summary of their order is displayed. The User must read the characteristics of the service concerned and the Partner's general terms and conditions of sale, and its specific conditions where applicable. This pre-contractual information also informs the User of the conditions of the right of withdrawal or the absence of the right of withdrawal where applicable, and any applicable cancellation or modification conditions. The User also ensures that the information they have provided is accurate and is informed that it can no longer be modified after validation of the order.
After validating his order, accepting the General Conditions, the Partner's conditions of sale and the general conditions of the payment service provider, the User is invited to pay for his Order by credit card (Carte Bleue, Mastercard, Visa, American Express). In this regard, it is specified that the Platform uses the secure payment system of the company STRIPE.
The order is only final upon receipt of full payment and will be cancelled in the event of non-payment. In the event of inability to validate the payment order for any reason whatsoever, the order process will be cancelled.
At the end of the order process and validation of the payment order, the Order is final. The User receives by email a summary of his order, also available on his Account.
As soon as possible following confirmation of his Order, and at the latest within three (3) days, the User receives by email a confirmation of his Order, with, where applicable, his tickets or vouchers.
The User's attention is drawn to the fact that access to the services is nominative. It is therefore up to the User to check that all information on the ticket, voucher or order summary is accurate and to immediately inform the Operator in the event of an error or modification. Any discrepancy could prevent the User from accessing the service ordered.
Conditions for cancellation and modification of Tourist or Leisure Services
Orders for Tourist or Leisure Services on the Platform are in principle firm and final and cannot be modified or cancelled., unless the Partner's general or specific terms and conditions, as stated in the order summary, expressly provide for this. In any event, the Platform's processing fees of 15% of the total price of the Basket are not refundable in the event of cancellation. The User will also be liable for any Partner's resolution fees. However, if the Partner's general or specific terms and conditions provide for the possibility of modifying the order for the Tourist Service, the Platform is entitled to charge specific processing fees for processing the modification, determined as follows (without prejudice to any additional fees applied by the Partner): management fees 50 euros including tax.
Cancellation and modification conditions for Travel Services
With regard to Travel Services only, the User has the possibility, in accordance with the provisions of Article L 211-4 of the Tourism Code, at any time before the start of the service, to terminate the travel service contract. The Partner's cancellation or modification conditions are specified in the pre-contractual information and recalled in the summary of the service order or the sales contract.
In the event of cancellation, in addition to the Partner's cancellation fees, the User remains liable for administration fees to the Platform in an amount equal to 15% of the price of the Travel Service concerned, which are therefore not subject to reimbursement.
In the event of a modification, in addition to the specific penalties and fees applicable to the Partner, the Platform is entitled to charge specific administration fees for processing the modification, determined as follows: management fee of 50 euros including tax.
Postponement of date and change of name
The postponement of the date is generally considered as a cancellation. A change of name is considered as a transfer of contract and is only possible, except in exceptional circumstances, for Travel Services under the conditions of Article 6 below.
In the event that the Partner, or where applicable the Platform, is forced to cancel or modify one or more essential characteristics of the Tourist Service or Travel Service ordered, the User will be immediately informed of the proposed changes and their possible repercussions on the price of the service. A reasonable period of time will be given to him to accept or not the modifications. In the absence of a response, he is presumed to have accepted the modification.
If the contract is terminated and the User does not accept any other equivalent service, the User will be reimbursed for the price of the service concerned as soon as possible and in any event no later than fourteen days after termination of the contract.
The order for the other service(s) ordered by the User under his/her Basket or Order, for the same day as the cancelled service (or the modification of the essential characteristics of which is refused), will also be considered as cancelled and the User will be reimbursed for the entirety of said services within the same period.
For Travel Services only and with the exception of the Provision of Tourist Services, the User has the possibility of assigning his contract in application of article L 211-11 of the Tourism Code by giving reasonable notice to the Partner concerned or to the Platform, and in any event at least 8 days before the start of the service. The Partner or the Platform is informed of this assignment of the contract by the User on a durable medium.
The assignor and the assignee of the contract are jointly and severally liable for payment of the balance of the price as well as any fees, royalties or other additional costs incurred by this assignment. The Partner or the Platform informs the assignor of the actual costs of the assignment.
The Platform acts as an intermediary. It is not a party to the service contract concluded between the Partner and the User and is not liable for disputes relating to the execution of the Tourist Service Provision.
The Platform is, however, liable for any breaches committed by it in its capacity as intermediary and in particular for errors committed by it or due to technical faults in the reservation system which are attributable to it.
The Platform is not responsible for booking errors that are attributable to the traveler or that are caused by exceptional and unavoidable circumstances.
In accordance with the provisions of Article L 211-16 I paragraph 2 of the Tourism Code and for Travel Services only, mentioned in Article L 211-1 I, 2° of the same code, the Platform is fully responsible for the execution of the service provided for by the travel contract, without prejudice to its right of recourse against the service provider or Partner.
However, the Platform may be exonerated from all or part of its liability by providing proof that the damage is attributable either to the User or traveler, or to a third party not involved in the provision of travel services, or to exceptional and unavoidable circumstances.
The traveler informs the Platform or the Partner as soon as possible, given the circumstances of the case, of any non-conformity noted during the execution of the Travel Service concerned.
No insurance is included in the price of the Tourist Service or Travel Service (damage insurance, cancellation insurance, etc.).
Tickets for shows, sporting, cultural or commercial events are non-transferable, unless otherwise provided for in the general or special conditions of the Partner (event organizer or reseller) and subject to compliance with the provisions in force (in particular the offense referred to in Article L 313-6-2 of the Penal Code and the prohibition on resale at a higher price under the law of June 27, 1919 on the suppression of trafficking in theater tickets).
As soon as possible after confirming their order, the User receives the ticket(s) ordered or vouchers, if applicable, by email (to the email address indicated in their personal space). Tickets or vouchers can also be downloaded from the User's Account. In the case of vouchers, the tickets must be collected, in exchange for the voucher, at the entrance to the venue 30 minutes before the start of the show or event. The User's attention is drawn to the fact that access to the show or event is nominative. It is therefore up to the User to check that all the information on the ticket, voucher and order summary is accurate and to immediately inform the Operator in the event of an error or modification. Any discrepancy could prevent the User from accessing the service ordered. The number of seats or entries that can be reserved by the User may be limited by the Partner concerned. Similarly, the show or event may be subject to specific conditions, particularly climatic, which may result in their cancellation. Depending on the configuration of the room or event, the seats may be free, numbered or part of categories or zones.
The service offer sheets are presented by category and subcategory and within each subcategory, in alphabetical order.
The User may also decide to modify the default ranking and use a ranking by affinity based on the following criteria, available on the Platform's search engine: "You are" (all, friends, association, BDE, couple, solo, in business, family); "Occasions" (all, birthday, wedding anniversary, departure, bachelor or bachelorette party, Christmas, Easter, treat yourself, last minute outing, New Year's Eve, Valentine's Day, surprise); "Universe" (all, atypical, rustic, chic, cultural, exceptional, historical, immersive, magical, oenological, unique).
Your Parisian outings for businesses and individuals
33 rue la Fayette, 75009 Paris
+33 7 88 94 85 59
contact@parisiennementvotre.fr
