Going out in Paris as company, association or individual.
The company Paris Un Jour Paris Toujours (the “Operator” or “Agency”) operates a commercialization and reservation platform accessible from the website www.parisiennementvotre.fr (hereinafter the “Platform”) that allows any person using the Platform (the “User”) to order and purchase one or more Tourist or Leisure Services (as defined below).
Users can thus book tours, show tickets, cultural or sporting events, access to theme parks and other tourist or leisure services offered for sale by various Partner service providers through the tools made available on the Platform.
The Platform also offers Travel Services, which are developed by other tourism professionals and are governed by specific legal regulations as further detailed in these terms regarding the User’s right of withdrawal and the Platform’s liability.
These general terms and conditions (hereinafter the “General Terms”) aim to set out the terms and conditions of use of the reservation services for Tourist and Leisure Services and Travel Services using the means provided by the Platform.
The Operator is a tourism operator that provides users with the means to buy Tourist or Leisure Services or Travel Services that it does not produce itself, or in other words, services that are developed or designed by other tourism professionals, show organizers or event providers, or ticket suppliers. As a result, these General Terms and Conditions only concern the sales services and not the show, event, tour, passenger transport service or more generally the Tourist or Leisure Services, or the Travel Service itself. These are governed by the Partner’s Terms and Conditions, which the User is invited to consult and accept before confirming their order.
The offers for sale on the Platform are presented in the form of Tourist or Leisure Services, or Travel Services that are referred to as “dry” or “basic”. If the User wishes, they can supplement their Cart with various other offers of Tourist or Leisure Services, or Travel Services offered on the reservation Platform.
These General Terms express the entire agreement between the User and the Platform and cancel and replace any previous written or oral agreement, letter, offer or other document having the same subject matter. They are accessible and printable at all times by a direct link on the Platform’s homepage. They are written in French. In the event that they are translated into one or more languages, only the French text shall be binding in case of dispute.
The terms of execution of the service ordered from the Platform are governed by the general and specific terms of the relevant Partner.
Platform : has the meaning given to it in the preamble hereto.
Order : refers to any reservation made by a User on the Platform.
Shopping cart : refers to the selection made by the User on the Platform of one or more Tourist or Leisure Services, or so-called “dry” or “dry” Travel Services.
Partner : designates any professional marketing a Tourist Service or a Travel Service (whether he only markets it or produces it himself) referenced on the Platform and having given the Platform a marketing mandate as an intermediary.
Provision of Tourist or Leisure Services : means any tourist service other than travel services relating to the transport of passengers, accommodation (which is not an integral part of the transport of passengers and which does not have a residential purpose) or the rental of a vehicle (passenger cars or other vehicles of category A within the meaning of article R. 311-1 of the highway code having a maximum speed by design greater than 25 km/h or motorcycles within the meaning of article R. 311-1 of the highway code whose driving requires the possession of a category A driving license in accordance with the provisions of article R. 221-4 of the same code).
The Tourist or Leisure Services offered for booking and sale on the Platform are therefore those referred to in Article L 211-2 I, 4° of the Tourism Code. These include, for example, entrance tickets to a show, museum or sporting event, access to a theme park, dinner, guided tour, rental of sports equipment, etc.
The User is informed that the Platform does not offer, or refer to, any travel service relating to transport, accommodation or vehicle rental or, in other words, travel services referred to in article L 211-2 I, 1° to 3° of the Tourism Code, for a period covering at least 24 hours or one night.
The combination of several Provisions of Tourist or Leisure Services or even a Provision of Tourist Service with a Travel Service operated by the User in his Basket cannot therefore, under any circumstances, be considered as a tourist package or as related travel services. The specific provisions of the Tourism Code and the Consumer Code relating to the sale of travel packages and related travel services are therefore not applicable. Thus, each service provider is only responsible for the proper contractual performance of its service.
However, it is specified that, given the Operator’s status as a travel agency, Users benefit from the protection against insolvency mentioned in Article L 211-18 of the Tourism Code.
Travel Service : means a travel service relating to the transport of passengers, accommodation (which is not an integral part of the transport of passengers and which does not have a residential purpose) or the rental of a vehicle (passenger cars or other category A vehicles within the meaning of article R. 311-1 of the highway code having a maximum design speed greater than 25 km/h or motorcycles within the meaning of article R. 311-1 of the code of the road whose driving requires the possession of a category A driving license in accordance with the provisions of article R. 221-4 of this same code), within the meaning of article L 211-2, I, 1 ° to 3° of the Tourism Code.
It is specified that on the date of drafting of these General Conditions, the Operator offers only one type of Travel Service for booking on the Platform (namely, transport of passengers with driver in a luxury car / top of the line). As a result, all of the Travel Services offered for booking on the Platform relate to stays of less than 24 hours or do not include an overnight stay. The combination of a Travel Service with another Tourist Service Provision cannot therefore constitute a tourist package or a linked travel service.
The Platform is operated by the company Paris Un Jour Paris Toujours, a simplified joint-stock company with a capital of 7,500 euros whose registered office is located at 93 rue Caulaincourt – 75018 Paris, registered with the Paris Trade and Companies Register under number 907.560.940 (hereinafter the “Operator” or the “Agency“).
The Operator can be contacted at the following coordinates, or by post to the address of its head office:
Paris Un Jour Paris Toujours holds license number [●] in the register of travel and holiday operators.
Insured risks: Travel agency (sale of travel services, organized travel, transport and accommodation); Tour operator (organization of trips sold by travel agencies or directly by tour operators); Other reservation services and related activities; reservation services relating to travel: reservations for transport, hotels, restaurants, vehicle rental, shows and sporting events; Sale of tickets for shows, sporting events and other entertainment events; Touristic guide.
Amount insured: bodily injury, material and immaterial damage, whether consecutive or not: €1,000,000 per year of insurance.
The Platform’s reservation services consist of a set of tools available on the Platform allowing the reservation and purchase of Tourist or Leisure Services and/or Travel Services by a User, in the form of a selection of various dry offers in his shopping cart.
The various offers of Tourism or Leisure Services, or Travel Services are marketed by Partners of the Platform. The Platform acts as an intermediary for the sale only. It simplifies the User’s research by allowing him to book and buy, in a single visit, different Tourist or Leisure Services, or Travel Services from different Partners thanks to the validation of his shopping cart.
Users declare by registering and/or ordering Tourist Services or Travel Services under the conditions provided below that they have read these General Conditions and expressly accept them. For any order placed on the Platform, they are also invited to read and accept the Partner’s conditions of sale relating to the Provision of Tourist Services or the Travel Service ordered.
The acceptance of the General Conditions, which is materialized by a click on the button “I accept the Terms and Conditions of the Platform” when creating the User Account can only be full and complete, without modification of any kind whatsoever. Any conditional membership is considered null and void. The User who does not agree to be bound by these General Conditions must not use the Platform’s reservation services.
In accordance with the Data Protection Act of January 6, 1978, reinforced and supplemented by the GDPR (general data protection regulations) which entered into force on May 25, 2018, the User has, at any time, a right to access, rectification, opposition, erasure and portability of all of their personal data by writing, by post and providing proof of their identity, to the Company’s address, mentioned above.
In addition, any order for the Provision of Tourist Services or Travel Services on the Platform assumes full acceptance by the User of the general conditions of the Partner concerned. These are specified in the description of the service offer concerned, which the User must accept to validate his shopping cart.
The Booking Platform is accessible to any natural or legal person with full legal capacity to engage under these General Conditions (excluding resellers, except transparent intermediaries such as works councils).
Any User is required to open an account with the Operator on the Platform according to the procedure described below in order to be able to validate his Basket (hereinafter the “Account“).
To open an Account, the User is required to:
The User’s registration is automatically validated and leads to the opening of an Account.
The same User can only have one account.
However, the Operator reserves the right, at its own discretion, and at any time after registration, to implement any verification process that it deems useful, relating in particular to the User’s email address, identity and/or their contact details.
Any User guarantees the Operator that the information provided on the registration form is accurate and that it is not misleading in any way. Users undertake in particular to provide a valid email address and non-falsified supporting documents if necessary. Users undertake to inform the Company without delay of any change in said information at the contact address indicated in the “Platform Operator” article hereof.
The User acknowledges and accepts that the information entered for the purpose of creating or updating his Account is proof of his identity.
The User accesses his profile, current basket and summary of orders by logging into his Account with his email address and the password chosen or assigned during registration, or an identification service such as Google Sign- In or Meta Login which he acknowledges and accepts.
Only one Account may be created per User. The User of the Platform services is considered to be the person whose personal information corresponds to that provided on the registration form, to the exclusion of any other third party.
The User therefore undertakes to use the means made available on the Platform personally, and not to allow any third party to use them in his place or for his own account, including another User of the Platform, except to bear full responsibility.
The User is also responsible for maintaining the confidentiality of his username and password. Any order made from his Account will be presumed to be made by him.
In the event that the User finds that his Account is or has been used without his knowledge, he undertakes to notify the Operator as soon as possible, at the address indicated in the article “Operator of the Platform “.
Users are prohibited from monetizing, selling, granting, exchanging and more generally, negotiating all or part of the access to the services, to the servers of the Platform, as well as to the information and/or texts, images, and other content used by the Platform.
Without prejudice to the other obligations provided herein, the User agrees to comply with the following obligations:
Terms of unsubscription
Any User may unsubscribe from the Platform at any time and denounce these General Conditions, without having to give reasons, under the conditions provided herein from the “Delete my account” link on the “My profile” page.
This unsubscription has no effect on orders previously made on the Platform and current sales contracts.
Consequence of Account deletion
In the event of deletion of the User Account, for any reason whatsoever, the User acknowledges that he no longer has access to his Account and in particular, to the history of his orders. The User is personally responsible for recovering the data stored in his Account on the medium and in the format of his choice, which he acknowledges and accepts, including tickets and vouchers in electronic form where applicable. In this respect, it is specified that the User receives as soon as possible following the validation of his Basket, a summary of his reservation or a copy of the sales contract by email, so that he has, in any event, means of recovering information concerning him notwithstanding the deletion of his Account.
The User expressly acknowledges that the Operator cannot be held liable for any loss or alteration of the information stored on his personal space, occurring after the deletion of his Account, whatever the cause, and in particular following maintenance and/or updating of the Platform.
For reasons of security and the fight against fraud, the Operator reserves the right to retain certain information.
It is strictly prohibited to use the reservation services of the Platform for the following purposes:
It is strictly forbidden for any User to copy and/or misappropriate for their own purposes or those of third parties the concept, technologies or any other element of the Platform.
The User is also prohibited from disseminating, in particular and without this list being exhaustive:
The following are also strictly prohibited: 1/ Any behavior likely to interrupt, suspend, slow down or prevent the continuity of the Platform’s reservation services, 2/ Any intrusions or attempted intrusions into the Operator’s systems, 3/ Any misappropriation of the Platform’s system resources, 4/ Any actions likely to impose a disproportionate burden on the latter’s infrastructures, 5/ Any breaches of security and authentication measures, 6/ Any acts likely to infringe the rights and financial, commercial or moral interests of the Operator, and finally more generally (vii) any breach of these General Conditions.
In the event of breach of any of the provisions of these General Conditions or more generally, violation of laws and regulations by the User, the Operator reserves the right to :
In the event of the User’s breach of an essential obligation arising from these General Conditions or the documents to which they refer (particularly the Partner’s general conditions), or repeated violation of these, the Operator reserves the right to terminate the User’s access to all or part of the online booking services, with immediate effect, by email. Termination takes effect automatically on the date on which the Operator sends the letter addressed to the User pursuant to this clause. It automatically and without prior notice leads to the deletion of the User’s Account, without prejudice to any other consequences that may arise in application of these General Conditions and the right for the Partner to terminate the service contract concluded with the User.
The Operator undertakes to ensure, under the terms of an obligation of means, the hosting of the Accounts in accordance with the practices of the profession, on its own servers or by a professional hosting provider.
The Operator undertakes to implement technical means to ensure security and access to reservation services, relating to the protection, monitoring and control of access to the Platform, as well as the Implement detection, prevention and recovery measures to protect servers from malicious acts.
The Operator also undertakes to ensure, with regard to the nature of the data and the risks presented by the automated processing of data implemented for the needs of the reservation services, the preservation of data security, and in particular to prevent that they are deformed, damaged or that unauthorized third parties have access to them.
The Operator will do its best to ensure the availability and quality of access to reservation services throughout the duration of the opening of the Account, without prejudice however to maintenance operations and the right of the Operator to terminate to the reservation services available on the Platform when it sees fit and/or to modify the reservation services offered on this Platform, Users having no vested right to maintain their Account.
In addition, given the complexity of the Internet, the unequal capacities of the different sub-networks, the influx at certain times, the different bottlenecks over which the Operator has no control, the responsibility of this will be limited to the operation of its servers, the outer limits of which are made up of the connection points.
The Operator cannot be held responsible 1/ for access speeds to its servers, /2 for external slowdowns to its servers, 3/ for poor transmissions due to a failure or malfunction of these networks and 4/ for any breakdown or interruption of reservation services due to telecom operators or internet and mobile web service providers.
The Operator also reserves the right to limit or suspend access to the Platform to carry out any maintenance and/or improvement operation, when it sees fit. In this respect, it will be up to each of the Users to carry out, under their sole responsibility, the backups of the content stored on their Account on a regular basis in order to avoid any loss; the Operator cannot be held liable in this regard.
The Operator undertakes to provide the reservation services with diligence, it is specified that it has an obligation of means, to the exclusion of any responsibility of result, which the User expressly acknowledges and accepts. With regard to the Internet, the security of the network infrastructure, and the availability of the service, no guarantee is given by the Operator, who cannot be held liable in this respect.
The Operator acts as an intermediary, facilitating the conclusion of service contracts with suppliers, organizers, retailers, operators of travel and holiday services, and, more broadly, tourist services.
The Operator provides Users with tools and technical means to book Tourist, Leisure Services, or Travel Services with third-party Partners. The Operator’s liability is limited to the provision of these means to the exclusion of any other service, and in particular to the exclusion of the correct performance of the service ordered in itself. The Operator is therefore not a party to the sale transaction concluded directly between the User and the Partner for the Provision of the Tourist Service or the Travel Service concerned.
The Platform’s liability is limited to errors due to technical faults in the reservation system attributable to it. The Platform is not responsible for booking mistakes that are attributable to the User (or, where applicable, to the beneficiary of the service) or which are caused by exceptional and unavoidable circumstances.
By way of exception, however, and with regard only to Travel Services, the Operator is automatically responsible for the performance of the service, without prejudice to its right of recourse against the Partner concerned, in accordance with the provisions of Article L 211-16 paragraph 2 of the Tourism Code, as stated in article 36 hereof.
The systems, software, structures, infrastructures, databases, algorithms, codes and content of any kind (texts, images, visuals, logos, brands, databases, etc.) used by the Operator on the Platform, as well as the Platform itself, are protected by all intellectual property rights or rights of database producers in force. Any disassembly, decompilation, decryption, extraction, reuse, copy and more generally, any act of reproduction, representation, distribution and use of any of these elements, in whole or in part, without the authorization of the Company are strictly prohibited. and may be subject to legal action.
In the event of illegal content or an act prejudicial to a User committed by another User in the context of the use of the reservation services, the User may send a complaint to the Operator in its capacity as host, by email or post to the addresses indicated in the article “Platform Operator”, in accordance with article 6 of the law of confidence in the digital economy.
The complaint must imperatively include the date of its notification, the identity of the complainant (surname, first name, profession, domicile, nationality, date, and place of birth), the identifier of the User at the origin of the damage, the description of the disputed facts accompanied, if necessary, by a link to the web page allowing proof to be provided, as well as a copy of the correspondence addressed to the author of the infringement and seeking an amicable solution.
The Operator will have the free option of proposing all appropriate measures to the Users in dispute, without any commitment on its part.
Users will be personally responsible for actions they may bring before any court against another User because of the damage suffered as a result.
The Operator practices a personal data protection policy, the characteristics of which are explained in the document entitled “Privacy Policy”, accessible from the home page of the Platform and by following the following link www.parisiennementvotre.fr/en/privacy-policy/ which the User is expressly invited to read.
The Operator declares in particular to respect all the legal and regulatory obligations incumbent on it in terms of the protection of personal data aimed at guaranteeing in particular the security and confidentiality of the data collected and processed.
The Operator reserves the right to insert, on any page of the Operator and in any communication to the User, any advertising or promotional messages in a form and under conditions of which the Operator will be the sole judge.
The Operator can in no way be held responsible for the technical availability of websites operated by third parties (including its Partners) to which the User would access via the Platform.
The Operator accepts no responsibility for the content, advertising, products and/or Provision of Tourist Services or Travel Services available on such third-party sites, which are reminded that they are governed by their own conditions of use and Terms of Sales. It is also up to the User to read the general conditions of the Partner concerned before any validation of his Basket or more generally order on the Platform.
The Operator is also not responsible for transactions between the User and any advertiser, professional or trader (including any partners) to which the User would be directed through the Platform and cannot in no case be a party to any possible disputes whatsoever with these third parties concerning in particular the delivery of products and/or services, the guarantees, declarations and any other obligations to which these third parties are bound.
The fact for one of the Parties not to have exercised any right or power under the provisions of these General Conditions, or to have exercised it late, cannot be interpreted as a waiver to exercise all or part of this right or power, and any single or partial exercise of any right or power cannot prevent a new implementation of this right or power.
The Platform cannot be held liable vis-à-vis the User in the event that the performance of its obligations is delayed, restricted or rendered impossible due to the occurrence of an event of force majeure. In particular, the assumptions usually recognized by French case law and courts are considered as cases of force majeure.
If any of the provisions of these General Conditions were to be declared null or inapplicable due to a law, a regulation or following a final decision rendered by a competent court, only this provision would be affected. of nullity, the other provisions will retain their full force and scope.
The Operator reserves the right to modify these General Conditions at any time. In particular, the Operator reserves the right to modify and/or stop offering all or part of the reservation services, at any time at its own discretion.
The User will be informed of these modifications by any useful means, at least fifteen (15) days before their entry into force with regard to the modifications of the essential clauses (Conditions of access to the Platform, operation of the reservation services, responsibility for the platform). The simple updates, corrections and addition of functionality of the Platform may be modified without delay and will apply immediately.
The User who does not accept the modified General Conditions must unsubscribe and delete his Account before the entry into force of the said modified General Conditions.
The User who does not accept the modified General Conditions must notify the Operator, by any means deemed useful and in particular by email to the contact address indicated in article 2 “Platform Operator”, before entry into force of the said modified General Conditions.
Any User who uses the reservation services of the Platform after the entry into force of the modified General Conditions is deemed to have accepted these modifications which will be fully applicable to him, within the time limits specified in this clause.
In the event of a dispute between the professional and the consumer, they will endeavor to find an amicable solution. In the absence of an amicable agreement, the User who uses the Platform’s reservation services outside of any professional activity and for his sole private needs, has the option of having recourse free of charge to a consumer mediator to whom the professional belongs, to namely the Association of European Mediators (AME CONSO), within one year of the written complaint addressed to the professional and this, in accordance with the provisions of Article L.612-1 of the Consumer Code, prior to the introduction of any action before the competent courts.
Referral to the consumer ombudsman must be made :
– or by mail addressed to AME CONSO, 197 Boulevard Saint Germain – 75007 PARIS.
– either by completing the form provided for this purpose on the AME CONSO website : https://www.mediationconso-ame.com/demande-de-mediation-ame.html
The User also has the possibility of filing a complaint via the online dispute resolution platform (known as the “RLL” platform) accessible by means of the link below : https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=EN.
In the event of failure in the appointment of the mediator or the mediation itself, the most diligent Party may seize the competent court according to the terms of the article below.
These General Conditions are governed by French law.
In a dispute over the validity, interpretation, and execution of these General Terms and Conditions, the parties agree that the courts of Paris will have exclusive jurisdiction to judge them unless there are mandatory rules to the contrary.
The User, in his capacity as an individual residing in France, may also seize either one of the jurisdictions with territorial jurisdiction under the Code of Civil Procedure or the jurisdiction of the place where he lived at the time of the conclusion of the contract or the occurrence of the harmful event, by the provisions of article R.631-3 of the same Code.
These General Conditions entered into force on April 25, 2022.
These General Conditions apply for the entire duration of use of the reservation services by each of the Users.
The offers of Tourist Leisure Services or Travel Services offered for sale on the Platform present the main characteristics of the services offered in addition to the contact details of the retailer or organizer, the price, the payment conditions, information relating to the right of withdrawal (and the absence of a right of withdrawal if applicable), the conditions of cancellation and resolution of the contract (if applicable), information on insurance in addition, for Travel Services, the information form standard summarizing the rights of passengers.
The Operator, acting on behalf of its Partners, will make its best efforts to provide visual aids giving the User an overview of the Provision of Tourist or Leisure Services or the Travel Service concerned. However, the actual characteristics may differ for technical reasons in particular. For more information on the actual characteristics, the User is invited to contact the Operator or the Partner concerned directly, whose contact details are indicated in the description of the offer.
The User is invited to check the availability of the offers, particular Tourist or Leisure Services, or Travel Services which may be limited in time or available for certain seasons only, or even subject to a minimum number of participants or conditions particular climatic conditions.
The User must also read the general conditions of the Partner marketing the Tourist Service or the Travel Service concerned, and its special conditions, if any, which appear in the offer description.
Before confirming the reservation, the User acknowledges having read the pre-contractual information, and in particular with regard to the Travel Services, the standard information form on the essential rights under European Directive 2015/2302 available at the end of these General Conditions.
No right of withdrawal
Under article L 221-28, 12° of the Consumer Code, it is recalled that the right of withdrawal of article L221-18 of the Consumer Code does not apply to contracts for the provision of services accommodation (other than residential accommodation), goods transport services, car rentals, catering or leisure activities which must be provided on a specific date or period.
Any order on the Platform for a service other than the transport of passengers is therefore firm and final, subject to any applicable cancellation or modification conditions that appear in the Partner’s general requirements.
Right of withdrawal for Travel Services relating to the transport of people
With regard only to Travel Services relating to the transport of persons, any User acting as a consumer (or professional employing 5 employees at most and contracting for an object which does not fall within the scope of application of his main activity, under Article L 221-3 of the Consumer Code) has a period of fourteen (14) working days from the effective date of his order to withdraw, without having to give reasons or to pay penalties unless the service concerned is entirely performed before the end of the withdrawal period and if the performance has begun after the express prior consent of the said consumer or professional and express waiver of his right of withdrawal.
Subject to the above reservations, the User may exercise this right by sending the Operator or the Partner concerned, before the expiry of the period above, an unambiguous declaration expressing his desire to withdraw. The User may use the form made available to him by any means that the Operator deems most appropriate to give effect to this right. Any Professional User who wishes to exercise his right of withdrawal must attach to his request proof that he meets the conditions of the right of withdrawal.
The Buyer will be reimbursed as soon as possible and at the latest within fourteen (14) days from the date of effective receipt by the Company of the request for withdrawal, of all the sums paid for his order.
To validate their Order or Basket, the User must first be registered on the Platform and logged into their Account.
After searching, the User can select one or more Tourism or Leisure Services, or Travel Services called “dry” or “dry” from his Basket. The User informs the number of people participating and the chosen date. For certain services, it is also requested to specify various information on the participants. The summary of his order is displayed. The User must be aware of the characteristics of the service concerned, the general conditions of sale of the Partner, and its special conditions where applicable. This pre-contractual information also informs the User of the needs of the right of withdrawal or the absence of the right of withdrawal where applicable, and any applicable cancellation or modification conditions. The User also ensures that the indications he has provided are accurate and is informed that they can no longer be modified after validation of the order.
After having validated his order, accepting the General Conditions, the Partner’s conditions of sale, and the general conditions of the payment service provider, the User is invited to proceed to the payment of his Order by credit card (credit card, Mastercard, Visa, American Express). In this respect, it is specified that the Platform uses the secure payment system of the company STRIPE.
The order is only final upon receipt of full payment and will be canceled in the event of non-payment. If it is impossible to validate the payment order for any reason whatsoever, the ordering process will be canceled.
At the end of the order process and validation of the payment order, the Order is final. The User receives a summary of his order by email, also available on his Account.
As soon as possible following the confirmation of his Order, and at the latest within three (3) days, the User receives by email a confirmation of his Order, with, if applicable, his tickets or countermarks.
The User’s attention is drawn to the fact that access to services is personal. It is therefore up to the User to check that all the information appearing on the ticket, countermark, or summary of the order is accurate and to immediately inform the Operator in the event of an error or modification. Any discrepancy could indeed prevent the User from accessing the service ordered.
Conditions for canceling and modifying the Provision of Tourist or Leisure Services
Orders for Tourist or Leisure Services on the Platform are in principle firm and definitive and cannot be modified or canceled, unless the general or specific conditions of the Partner, mentioned in the order summary, expressly provide for it. In any case, the Platform’s administration fees of 15% of the total price of the Basket are not refundable in the event of cancellation. The User will also be liable for any resolution costs of the Partner. If, however, the general or specific conditions of the Partner provide for the possibility of modifying the order of the Tourist Service, the Platform is entitled to collect specific administrative fees for processing the modification, determined as follows (without prejudice to any fees applied in addition by the Partner): management fees 50 euros including tax.
Terms of cancellation and modification of Travel Services
With regard to Travel Services only, the User has the possibility, in accordance with the provisions of Article L 211-4 of the Tourism Code, at any time before the start of the service, to terminate the travel service contract. . The Partner’s cancellation or modification conditions are specified in the pre-contractual information and recalled in the summary of the service order or the sales contract.
In the event of cancellation, in addition to the Partner’s cancellation fees, the User remains liable for administrative fees with the Platform in an amount equal to 15% of the price of the Travel Service concerned, which therefore does not constitute the reimbursement object.
In the event of a modification, in addition to the penalties and specific fees applicable from the Partner, the Platform is entitled to collect specific file fees for processing the modification, determined as follows: management fees of 50 euros including tax.
Postponement of date and change of name
The postponement of the date is generally considered as a cancellation. A change of name is considered as a transfer of contract and is only possible, with some exceptions, for Travel Services under the conditions of article 6 below.
If the Partner, or where applicable the Platform, is forced to cancel or modify one or more essential characteristics of the Provision of the Tourist Service or the Travel Service ordered, the User will be immediately informed of the proposed changes and their possible repercussions on the price of the service. A reasonable period will be given to him to accept or not the modifications. In the absence of a response, it is presumed to have accepted the modification.
If the contract is terminated and the User does not accept any other equivalent service, the User is reimbursed for the price of the service concerned as soon as possible and in any event no later than fourteen days after the termination of the contract.
The order of the other service(s) ordered by the User under his Basket or Order, for the same day as the canceled service (or whose modification of the essential characteristics is refused), will also be considered resolved and the User will reimbursed for all of the said services within the same period.
For Travel Services only and except Tourist Services, the User has the option of assigning his contract under Article L 211-11 of the Tourism Code subject to reasonable notice addressed to the Partner concerned or the Platform, and in any event at least 8 days before the start of the service. The Partner or the Platform is informed of this assignment of the contract by the User on a durable medium.
The assignor and the assignee of the contract are jointly and severally liable for the payment of the balance of the price as well as any costs, fees, or other additional costs occasioned by this assignment. The Partner or the Platform informs the transferor of the actual costs of the transfer.
The Platform acts as an intermediary. It is not a party to the service contract concluded between the Partner and the User and is not liable for disputes relating to the performance of the Tourist Service.
However, the Platform is liable for any shortcomings committed by it in its capacity as an intermediary and in particular for errors made by it or due to technical faults in the reservation system which are attributable to it.
The Platform is not responsible for booking errors that are attributable to the traveler or that are caused by exceptional and unavoidable circumstances.
In accordance with the provisions of Article L 211-16 I paragraph 2 of the Tourism Code and for Travel Services only, mentioned in Article L 211-1 I, 2° of the same code, the Platform is automatically responsible for the performance of the service provided for in the travel contract, without prejudice to its right of recourse against the service provider or Partner.
However, the Platform may exonerate itself from all or part of its liability by providing proof that the damage is attributable either to the User or traveler, to a third party unrelated to the provision of travel services, or to exceptional circumstances and inevitable.
The traveler informs the Platform or the Partner as soon as possible, having regard to the circumstances of the case, of any non-compliance, noted during the performance of the Travel Service concerned.
No insurance is included in the price of the Tourist Service or Travel Service (damage insurance, cancellation insurance, etc.).
Tickets for shows, sports, cultural or commercial events are non-transferable unless otherwise provided in the general or special conditions of the Partner (organizer of the event or reseller) and subject to compliance with the provisions in force (in particular the offense referred to in Article L 313-6-2 of the Penal Code and prohibition of resale at a higher price of the law of June 27, 1919, on the repression of the trafficking of theater tickets).
As soon as possible following the confirmation of his order, the User receives the ticket(s) ordered or countermarks, if applicable, by email (to the email address indicated on his personal space). Tickets or countermarks can also be downloaded from the User’s Account. In the event of countermarks, the tickets must be withdrawn, in exchange for the countermark, at the entrance to the hall 30 minutes before the start of the show or event. The User’s attention is drawn to the fact that access to the show or event is personal. It is therefore up to the User to check that all the information appearing on the ticket, countermark, and summary of the order is accurate and to immediately inform the Operator in the event of an error or modification. Any discrepancy could indeed prevent the User from accessing the service ordered. The number of places or entries that can be reserved by the User may be limited by the Partner concerned. Similarly, the show or event may be subject to specific conditions, in particular climatic conditions, which may lead to their cancellation. Depending on the configuration of the room or the event, the places can be free, numbered, or belong to categories or zones.
The service offer sheets are presented by category and sub-category and within each sub-category, in alphabetical order.
The User may also decide to modify the default ranking and use a ranking by affinity according to the following criteria, available on the Platform’s search engine: “You are” (all, friends, association, BDE, couple, solo, company, family); “Occasions” (all, birthday, wedding anniversary, departure, bachelor or bachelorette party, Christmas, Easter, treat yourself, last minute outing, New Year’s Eve, Valentine’s Day, surprise); “Universe” (all, atypical, rural, chic, cultural, exceptional, historical, immersive, magical, oenological, unique).
